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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Beth Robles

June 28, 2024

5  out of  5 rating by Beth Robles
"State Farm’s Agent, Aaron Romero expertly helped us with filing a claim for our car. He was extremely helpful and professional. He explained the procedure completely and answered any questions we had. He assisted in the claim filing process which made things so much easier. I think highly of State Farm and highly recommend them."
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Bernie Lopez

June 26, 2024

5  out of  5 rating by Bernie Lopez
"Bob Francy has been our agent for 35 years. He is the real deal! Even picked us up on the freeway one time after an accident. We have had excellent customer service with his office. We are so blessed to have had him as our agent all these years! Thank you Bob and team!"
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Paulina Lach

June 4, 2024

5  out of  5 rating by Paulina Lach
"I had a great experience getting my car insurance here. Aaron was very professional, helpful, and kind. He is a knowledgeable representative who guided me through the entire process."
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Susan Lapierre

May 3, 2024

5  out of  5 rating by Susan Lapierre
"Always available when you need to yhem"
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Robert Bayaca

March 13, 2024

5  out of  5 rating by Robert Bayaca
"Ryan was able to keep me with good coverage and save me some money. He was also very helpful in assisting me with questions regarding my policy! Keep up the great work!"
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Nancy Zacherl

January 19, 2024

5  out of  5 rating by Nancy Zacherl
"Excellent insurance agent who takes the time to help people purchase and manage their policies."
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Jussi Salminen

December 28, 2023

5  out of  5 rating by Jussi Salminen
"State Farm's Ryan Beltran has provided absolutely outstanding service. Very knowledgeable and professional and also very fast responses. Thank you!"
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Teresa Besler

September 8, 2023

5  out of  5 rating by Teresa Besler
"I have been a State Farm customer for many years. Their customer service is wonderful and real!!! They are very knowledgeable, reliable, and pleasant !!! A special thanks always to Aaron B R. for his outstanding customer service every-time I need help.There was a time when I called and reported an accident and he was on the phone with me, not only as an insurance agent, but as a person who expressed his caring. He spent a lot of time with me and directed me what to do next, comforted me and made sure I was ok. I really appreciate your service Aaron, More people like you are needed . Thank you !!!, Teresa B."
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Dez

September 5, 2023

5  out of  5 rating by Dez
"This office is amazing. I have nothing but good things to say. Especially with Mr. Ryan Beltran. He's intelligent, charismatic, and passionate about the customer. I didn't even feel like a customer actually, but a friend conversing with him. He has saved me hundreds, easily. Ryan always took the initiative to educate me on what my policies were, what each line meant to me, different situations and how to move forward with them to save time as well. I wish I could take this team with me to the state I'm moving to. Seriously, Ryan's your guy."
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Bahram Firoozabady

September 2, 2023

5  out of  5 rating by Bahram Firoozabady
"I have been dealing with some different insurance companies last few years but I did find out bob francy insurance is absolutely the best customer service , professional, friendly insurance company ever experienced Thank you for your service ❤️"
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Kevin O'Hara

August 31, 2023

5  out of  5 rating by Kevin O'Hara
"This was a great agency. Insured with them for over 20 years, only changed because of a geographical move. Always friendly, helpful and responsive."
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javid karbassi

August 22, 2023

5  out of  5 rating by javid karbassi
"I have been with Bob Francy lll since 2005. Bob and his team have been always helpful in explaining my homes and car insurance policies and any question I have had ."
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Moshe Rockach

August 16, 2023

5  out of  5 rating by Moshe Rockach
"Great service and amazing customer service skills"
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Dave Giovacchini

August 15, 2023

5  out of  5 rating by Dave Giovacchini
"We have been with Bob and the team for all of insurance needs for over a decade! Could NOT BE HAPPIER with them! If I need something they get it done right away and are super friendly. I highly recommend them!"
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Tim Renfrow

August 14, 2023

5  out of  5 rating by Tim Renfrow
"I have been with Bob Francy III for 20 years and State Farm for 32 years. Great service and several loyalty categories. Always helpful with my policy changes."
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Shawna Chatman

August 8, 2023

5  out of  5 rating by Shawna Chatman
"I have been a loyal and happy State Farm member since 1990. The Bob Francy, III Insurance Agency in Poway consistently provides phenomenal customer service. My experiences have been incredibly positive. When I contact the office, I always feel as if I am calling a family member to seek advice. Thanks Ryan!!! One of my favorite quotes is by the late, great poet Maya Angelou, “I’ve learned that people will forget what you said, people will forget what you did but people will never forget how you made them feel.” It’s refreshing to know that personable service hasn’t fallen by the wayside with this agency as it has with so many other companies today. Thank you for your commitment to great service."
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Debbie Kurth

July 23, 2023

5  out of  5 rating by Debbie Kurth
"Morgan Phillips is great to work with. He is professional, knowledgeable, and friendly. A real asset to the Bob Francy Team!"
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Tiffany C

April 24, 2023

5  out of  5 rating by Tiffany C
"Aaron Romero and the team at this State Farm office are a well-run group. They have been responsive and knowledgeable whenever I have called and needed assistance."
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Tara Lindhardt

April 22, 2023

5  out of  5 rating by Tara Lindhardt
"Highly tecommend! We were not being renewed for our Homeowners Insurance and we came to State Farm Bob Francy' s office and were offered high quality coverage and great Customer Service. Must absolutely report Aaron Romero is a SuperStar Agent in relation to his fantastic Customer Service and knowledge of product(s) available. He was adept at using a Conultative approach tailoring to our actual needs to protect us in a moat cost effective manner. This IS the place to get your insurance!"
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Eric Olsen

March 28, 2023

5  out of  5 rating by Eric Olsen
"I have a been with Bob Francy for 20+ years. His personal touch and how his office staff are simply the best. They are with you every step of the way. From life insurance to home insurance and business insurance. They have me covered."
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Tom Lam

March 28, 2023

5  out of  5 rating by Tom Lam
"I have been a customer with Bob for 35 years. And time after time he is always there for me. Customer service, communication, and commitment To excellence."
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Glenn Kieler

December 23, 2022

5  out of  5 rating by Glenn Kieler
"I have been a client of Bob’s office for over 20 years with my growing family of 5. All my kids cars & trucks, 6 at on time insured with State Farm. Zero issue with any claims…always 💯 satisfaction! Bob runs a great caring team! I kept him when we moved north. Now moving out of state and wish we could keep him, but we can not. Thank you Bob for all you have done, Glenn Kieler and family."
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Ryan Elam

September 22, 2022

5  out of  5 rating by Ryan Elam
"I've been with Bob Francy for over 20 years now, and not a single time have I ever had an encounter with them that wasn't only positive and competent, but left a smile on my face. Not something you typically say about insurance, but this is not a typical insurance agency!"
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shahryari1

September 21, 2022

5  out of  5 rating by shahryari1
"I currently have two houses as well as my car insured with State Farm. The only reason we have stayed loyal to the company is thanks to Mr. Ryan Beltran who is a very patient, polite, and personable gentleman that we or anyone would be lucky to work with. Ryan takes care of us like family and puts in so much time and effort to give everyone the best service possible. Thank you Ryan Beltran!!!"
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Linda Ballard

July 15, 2022

5  out of  5 rating by Linda Ballard
"Bob Francy has taken care of our Insurance needs for over 30 years and he is terrific!"