State Farm® Insurance Agent Bob Francy III
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Brenden Moran
June 19, 2025
5
out of
5
rating by Brenden Moran
"I’ve had a great experience working with this State Farm office. They’ve consistently been responsive, helpful, and easy to work with whenever I’ve needed support. It’s clear they take their customer service seriously, and I’ve felt well taken care of every step of the way. Highly recommend."
Tim Hodges
June 13, 2025
5
out of
5
rating by Tim Hodges
"If you are looking for an honest, truthful, and straight insurance agent look no further than Bob Francy. I have been with Bob for over 37 years and trust him with cars, home, life and health insurance needs. He gives me a yearly review which makes me feel like I'm appreciated. He knows my wife and the names of my daughters and never forgets to inquire on how they are doing. Should something happen to me I know my wife will be well taken care of with Bob insuring she receives everything I had planned for her."
We responded:
"Thank you so much Tim for this review. It's been an honor to work with you the last 37 years. I'll share this with my team at the next meeting and again THANK YOU. "
Jim Peters
June 13, 2025
5
out of
5
rating by Jim Peters
"Bob Francy has been helping our family and many others for decades! He and his team are professional and provide above average service. Bob consistently looks for ways to help protect his clients. I am forever grateful for his services and highly recommend them to anyone considering insurance for your auto or home. His team, his products and his service are exceptional. Thank you for all you've done for us! Jim, Laura and Peters Family."
We responded:
"Thank you for this review Jim and Laura. I've loved seeing your family grow over the years and hope to insure the third generation. God Bless and again THANK YOU."
Adele Buffington
June 13, 2025
5
out of
5
rating by Adele Buffington
"I highly recommend Bob Francy III's State Farm office for your insurance needs. I have been with State Farm for decades. The Francy/Dolan office is very responsive and helpful, which takes the stress out of having to deal with insurance needs/issues. His staff is caring and delivers personalized service."
We responded:
"Thank you, Adele! I'm happy to hear that our office has been able to provide you with responsive and personalized service. It's wonderful to know that we've helped make your insurance experience less stressful. We appreciate your long-term trust in us. Let us know if there's anything else we can assist you with!"
Louisa Nolan
June 12, 2025
5
out of
5
rating by Louisa Nolan
"Daniel was extremely helpful and patient in helping me. Excellent customer service!"
We responded:
"Thank you for your review, Louisa! I'm happy to hear that Daniel provided you with excellent service and was so helpful and patient. We appreciate your feedback and are here for any future insurance needs you may have. Let us know if there's anything else we can assist you with!"
Gregory Hoffmann
June 12, 2025
5
out of
5
rating by Gregory Hoffmann
"Great customer service! I am very pleased with my experience with Bob Francy."
We responded:
"Thank you, Gregory! I'm happy to hear you had a positive experience with our office. We strive to provide excellent customer service, and your feedback means a lot to us. Let us know if there's anything else we can assist you with!"
emily sprecco
June 12, 2025
5
out of
5
rating by emily sprecco
"I was moved to this agency after my original agent retired and I have to say I am pleasantly surprised! I’m a pretty quiet customer but I had a hiccup with my payment (my banks issue) and Bobs team handled it promptly and smoothly. Crystal just had amazing customer service skills which is becoming more rare these days. Happy I landed here."
We responded:
"Thank you for your review, Emily! I'm happy to hear that you had a positive experience with our team, especially with Crystal's excellent customer service. It's great to know that we could assist you with your payment issue efficiently. We're glad to have you with us, and if you ever need anything else, just let us know!"
michael muehl
June 12, 2025
5
out of
5
rating by michael muehl
"Great efficient service by a super friendly and knowledgeable staff!"
We responded:
"Thank you, Michael! I'm happy to hear that you found our service efficient and our team friendly and knowledgeable. We’re committed to providing the greatest experience possible. Let us know if there's anything else we can assist you with!"
Tiffany Gilbert
June 11, 2025
5
out of
5
rating by Tiffany Gilbert
"Helpful and friendly staff! They go above and beyond for all my family needs!"
We responded:
"Thank you, Tiffany! I'm happy to hear that our team has been helpful and friendly in meeting your family's needs. We appreciate your support and look forward to continuing to assist you."
Jumbo Yahtzee
June 11, 2025
5
out of
5
rating by Jumbo Yahtzee
"Absolutely great service from bob and the team."
We responded:
"Jumbo Yahtzee, thank you for sharing your experience. I’m glad our team could provide the service you needed. "
Randall Tutor
June 11, 2025
5
out of
5
rating by Randall Tutor
"We have received 5 star service for many years, Thanks Bob and your team!"
We responded:
"Hey, Randall! Thank you for your loyalty and for taking the time to share this. It’s been a pleasure helping you over the years, and I truly appreciate your support. My team and I are here if you need anything!"
Gene Santos
June 11, 2025
5
out of
5
rating by Gene Santos
"Bob, Linsie and Staff are exceptional in customer service and communicating to customers is top notch whether by phone, email or text messaging. Linsie made the insurance process fast and seamless when purchasing a new vehicle, thank you!!!"
We responded:
"Thank you, Gene! I'm happy to hear that you found our customer service exceptional and that Linsie made your insurance process fast and seamless. We appreciate your kind words and are here for any future needs you may have. Thanks for choosing us!"
Seth Kelley
June 11, 2025
5
out of
5
rating by Seth Kelley
"Amazing professionals! They were fast and amazingly easy to deal with for my ring insurance!"
We responded:
"Thank you, Seth! I'm happy to hear that you found our team fast and easy to work with. We’re committed to providing excellent service and are always here if you need anything else. Thanks for choosing us!"
Justice Knight
June 11, 2025
5
out of
5
rating by Justice Knight
"Genuinely nice experience, Morgan and Daniel were very helpful"
We responded:
"Thank you Justice for this review. It means so much to me and my team. We work hard to provide good, prompt service. Again, Thank You. "
Anh Nguyen
April 16, 2025
5
out of
5
rating by Anh Nguyen
"Bob Francy, his daughter Linsie, and the entire team at this State Farm office has provided exceptional service to my family since 1994. They truly live up to the slogan: Like a good neighbor, State Farm is there. Recently, they have supported my family through the sudden and unexpected loss of a loved one and are always responsive to our changing needs. This team demonstrates professionalism coupled with authentic care and concern for their clients. Highly recommend."
We responded:
"Anh, I'm truly grateful for your kind words about our team. It's wonderful to know that Linsie and everyone here have been able to support your family over the years, especially during such challenging times. Your recommendation means a lot to us. We're always here to assist with any needs you may have in the future."
Carina Branch
March 24, 2025
5
out of
5
rating by Carina Branch
"We have been with State Farm for nearly 20 years, and when our previous agent retired, we followed Krystal Rivera to Bob Francy’s office. Krystal has been amazing to work with—always quick to respond, whether by email or phone, and provides clear, concise answers to our many questions. She has assisted us with a range of policies, including boating, vehicle, homeowners, and life insurance. Even with the challenges of living in California, Krystal has been incredibly communicative and transparent through everything. We're looking forward to continuing our relationship with State Farm for many years ahead!"
We responded:
"Thank you, Carina, for your wonderful feedback! I'm so happy to hear that Krystal has been such a valuable part of your experience with us. Her dedication to providing clear and timely assistance across various policies is truly appreciated. We're grateful for your continued trust and look forward to supporting you with your insurance needs for many more years to come. If you ever have any questions or need further assistance, please don't hesitate to reach out!"
Robb Zaino
March 11, 2025
5
out of
5
rating by Robb Zaino
"I have been insured with State Farm for over 50 years and always found them to be an excellent company. Recently, after my former agent retired, I was faced with locating a new agent. After doing some research I discovered that Bob Francey's office had some very good reviews. Also as a bonus I was able to remain working with Krystal Rivera for my many insurance needs, which I was extremely happy about. I have also had the opportunity to work with several of Bob Francey's other office staff and I have also found them all to be extremely professional, friendly and helpful and always willing to go the extra mile for us. They also provide excellent follow through and are a pleasure to work with."
We responded:
"Thank you, Robb, for your wonderful feedback! I'm glad you found our office through your research and that you continue to work with Krystal for your insurance needs. It's fantastic to know that our team has been professional, friendly, and helpful in going the extra mile for you. We're here to assist with any future needs or questions you may have. Feel free to reach out anytime!"
Gary Jaus
February 22, 2025
5
out of
5
rating by Gary Jaus
"Bob Francy's office assisted us with our son's renters insurance. When our son received a notice his policy was rejected, agent Robert W. did not hesitate to assist us in providing documentation to verify his insurance was sufficient for the apartment complex's requirements. The quick response and willingness to assist us was above what we expected. Thank you for your attention and quick responses to any issues we have brought to you. Gary and Aida Jaus"
We responded:
"Thank you, Gary and Aida, for your wonderful feedback! I'm happy to know that Robert W. was able to assist with your son's insurance and provide the necessary documentation promptly. Our team is committed to offering responsive and attentive service, and it's great to see that reflected in your experience. If you have any more questions or need further assistance, please feel free to reach out to our office anytime."
LVREAL Las Vegas Real Estate and Land
February 21, 2025
5
out of
5
rating by LVREAL Las Vegas Real Estate and Land
"Linsie Francy was extremely knowledge and professional. She delivered expedited results. Great customer service, highly recommended!"
We responded:
"Thank you so much for your wonderful feedback! I'm delighted to know that Linsie's knowledge and professionalism made such a positive impact. It's fantastic to hear that you received expedited results and great customer service. We truly appreciate your recommendation and are here for any future needs or questions you might have."
Ram Singh
December 9, 2024
5
out of
5
rating by Ram Singh
"Bob and his colleagues at their State Farm Agency had been offereing us a great service for decades. Thanks, Bob!"
We responded:
"Thank you so much Ram. I'll make sure I tell everybody in the office you sent this. "
Richard K. Burch
November 13, 2024
5
out of
5
rating by Richard K. Burch
"I have been a Mike Dolan State Farm Insurance customer for at least 20 years for both Auto & Home - - the reason why?? - - I have NEVER received anything less than 5-Star Service !! It has been a Great ride !! Thanks!"
We responded:
"Richard, thank you so much for your kind words and for being a loyal customer for over 20 years! I'm glad to hear that you've consistently received top-notch service for both your auto and home insurance needs. It's been a pleasure serving you, and we appreciate your trust in our team. If you ever need anything in the future, we're always here to help. Thanks again for your continued support! - Bob Francy III - State Farm Insurance Agent, Poway, CA"
Susan Knapp
October 25, 2024
5
out of
5
rating by Susan Knapp
"We’ve been a customer of Bob Francy, State Farm for 30 years and the agents there never disappoint. I bought a new car yesterday and called to update my policy and spoke with Rob Ward. Regardless of the fact that I called at the absolute end of his day he was more than happy to take care of me to insure that I was covered. He’ such a friendly guy and very efficient. We will never leave this agency because of the wonderful experiences we’ve had over the last 30 years with them. Thanks Rob!!"
We responded:
"Susan, thank you so much for your loyalty over the past 30 years! I'm glad to hear that Rob was able to assist you efficiently, even at the end of his day. It's wonderful to know that our team's dedication and friendliness have made such a positive impact on your experience with us. We truly appreciate your continued trust and support. If you ever need anything in the future, don't hesitate to reach out. Thanks again, Susan! - Bob Francy III - State Farm Insurance Agent, Poway, CA"
Ryan McVicker
October 16, 2024
5
out of
5
rating by Ryan McVicker
"The Francy's and their team are top notch. I met them first in 2009 and have centralized all of my insurance thru them. They are trustworthy and honest, getting me the best policies for the least price, without sacrificing coverage levels."
We responded:
"Ryan, thank you for your wonderful review! I'm happy to know that you've trusted us with all your insurance needs since 2009. It's great to hear that you find our team trustworthy and honest, and that we've been able to provide you with the best policies at competitive prices. We're always here to help with any future needs or questions you might have. - Bob Francy III - State Farm Insurance Agent, Poway, CA"
Kayla Paragoso
October 15, 2024
5
out of
5
rating by Kayla Paragoso
"Daniel was very helpful with getting my windshield replaced after a crack! Thank you."
We responded:
"Hi Kayla, Thank you so much for your review. I'll make sure Daniel, and the team knows you sent this. Again Thank You. "
Rachel McCubbin
October 9, 2024
5
out of
5
rating by Rachel McCubbin
"Enjoyed working with Rob Ward. He was very friendly and attentive. Also communicated very well with me when needing to make changes to my policy. Highly recommend him as your agent!"
We responded:
"Rachel, thank you for your wonderful review! I'm glad to hear that Rob was friendly, attentive, and communicated well with you. Your recommendation means a lot to us. If you need any further assistance with your policy, don't hesitate to reach out. - Bob Francy III - State Farm Insurance Agent, Poway, CA"